Satisfaction Guarantee

... and other happy customer feedback

Your Satisfaction Matters to me

There isn’t much worse of a feeling than finding out I failed to deliver to someone’s expectations. Every print I sign is like wishing a friend ‘Bon Voyage.’ With every photograph containing a little part of me as well, I want to make sure it is the best representation possible.

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Money Back Guarantee

If for some reason you are unhappy with your purchase, return it to me in its original condition and packaging within 14 days of receipt for a full refund. You are responsible for return shipping costs and orders valued over $75 must be insured. If purchased from a third-party (like in my Art Marketplace) – that party will handle and process all returns.

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Happy Customers

With a small sampling of the great feedback I’ve received below, my aim to make you a part of this club!

John from Vista CA

“Hi Mark, I got the photo today and it is beautiful (3 panel gallery canvas). Great work, thanks.”

Lynette from Ann Arbor MI

“Mark, I received the rest of my order from you today and I am just delighted with them. I took them to the frame shop this afternoon and can’t wait to get them back and hung. My staff saw the first one you sent, but I decided not to show anyone the rest of them until they’re framed and ready to hang. The great unveiling, so to speak!”

Gretchen from NJ

“Hi Mark, Hope this finds you well! I’m so thrilled with the photos I’ve purchased as gifts that I’d like to purchase some more.”

Margaret

“Hey Mark, Wow! They are fantastic. You really captured the personality of these species. I was cultivating a feeling of being deep in the woods for this room, so they are perfect. The Black throated-green in song is a personal favorite, but most people really enjoy the Barred Owl.”

Sharon from TX

“Thank you! I received them last night and they are more beautiful in person than they were on the computer screen. ”

Linda from WA

“Hello, Picture of the Great Horned Owl arrived a few days ago, and it’s breathtaking in person! A real show piece. It’s already in the frame shop, and I’m excited that it will be displayed in my home in about a week.”

Kristin from Saugus, CA

“I ordered 20×30 prints from both your site and (some website).com at the same time. My experience with you was dramatically better than with the other company, on several different levels. I was very, very pleased with everything about ordering from you. And, since I’ve decided to return the photo from the other company, I’m looking for something on your site to replace the other photo simply because I now know I can count on a quality product if I order it from you.”

Susan from Davenport, IO

“Thanks for your help. I’m really excited about this photo its perfect for the layout!”

John from Overland Park, KS

“I’m confident that your work will be a useful addition to the healing atmosphere we have strived to create.”

Terry from FL

“Shipping – Wow! The photo was VERY well packaged. It was in perfect condition when I received it.”

Lindsay

“I was out of town this weekend but got the print when I returned yesterday. My neighbor said it arrived on Wednesday. It looks great! Thanks for your quick service.”

Penelope from Port Huron, MI

“I’ve looked at a ton of stock nature photos, and yours are the first I’ve found that are engaging, of professional quality, yet of local flora. ”

Irene from Cape May, NJ

“I love the pictures they are gorgeous!… Thanks so much for your great work.”

Cindy from MI

“hi Mark, the print arrived today- it’s even more beautiful than I imagined, I can’t wait to get this matted and framed!… I’ll defintely be ordering again in the future.”

Linda from St. Charles, IL

“Hi, Mark: I rec’vd the prints and they are absolutely gorgeous! Thanks so much – we will really enjoy them”

Lillian from CA

“The prints arrived today and I was pleasantly surprised. I first noticed they were packaged very well to insure safe transport so I didn’t have to worry about them being damaged. Thank you for mounting the photograph. I have it in for custom framing and double-matting and will see the finished product in a couple of weeks. I have framed the two smaller ones and they look great. Thanks for your quality work.”

Susan from Romulus, MI

“The picture is beautiful! I wanted a picture of wildflowers in Michigan and also wanted it to “jump out” at you. This picture really jumps out at you. I have a wall with Michigan wildflowers on it and this will finalize it.”

Emily

“Mr. Graf- Just got back from a late night at work, and to my pleasant surprise, there was a package with my prints. I absolutely love them. I was impressed with the image on a computer screen, let alone in print form! …You always take a chance with online purchases…and it’s very refreshing (and unfortunately kind of pathetic as well,) that I’ve had better customer service from you via e-mail and a computer than I have with some people face-to-face! Thanks.”

Debbie from US Forest Service, Washington DC

“Mark, I wanted to let you know that the recipient of your framed gray wolf photo was absolutely ecstatic.”

Care and Handling of Fine Art Prints

I recommend that you handle and display your prints using commonly recommended techniques to preserve any piece of artwork. Clean cotton gloves should be used in handling to avoid fingerprints or other contaminants. Store prints in their protective sleeves until ready for framing. If you can resist, leave the handling to the framer if the print will end up there.

Most important! Large prints should only be lifted very carefully by opposing corners. They can be damaged with a dent or crease very easily. I reserve the right to refuse refunds that are a result of mishandling damage.

You will get the most life from your print if it is displayed dry-mounted and framed under glass, and away from direct sunlight, atmospheric pollutants, tobacco smoke, or any harsh chemical fumes. The same care should be applied to ready-to-hang pieces.

All of my work is reproduced using archival materials.